Privacy Policy

We may collect information you provide directly to us, including:

• Your name
• Phone number
• Email address, where provided
• Delivery address
• Order details and purchase history
• Messages, enquiries and customer-support correspondence
• Information provided in connection with a return, exchange, complaint or damaged-order claim

Our website may also automatically receive limited technical information, such as your IP address, browser type, device information and basic website activity.

We may use your information to:

• Receive, confirm and process your order
• Verify your contact and delivery details
• Arrange Cash on Delivery
• Dispatch and deliver your parcel
• Contact you regarding your order or delivery
• Respond to enquiries and customer-support requests
• Process returns, exchanges, complaints or damaged-order claims
• Prevent fraudulent, false or unauthorised orders
• Maintain necessary sales and business records
• Improve our website, products and customer experience
• Send promotional communication where you have agreed to receive it

You may ask us to stop sending promotional communication at any time.

CARVE currently accepts payment through Cash on Delivery.

We do not request, collect or store debit-card or credit-card information through our website. The amount payable for your order is collected at the time of delivery.

CARVE uses third-party courier services to deliver orders and collect Cash on Delivery payments.

To fulfil your order, we may share information reasonably required for delivery, including:

• Your name
• Phone number
• Delivery address
• Order reference
• Parcel details
• Cash on Delivery amount

The courier service may contact you to confirm your address, coordinate delivery or provide parcel updates.

Information processed independently by a courier service may also be subject to that service provider's own privacy policy and terms.

CARVE does not sell or rent your personal information.

We may share necessary information with:

• Third-party courier and delivery partners
• Website hosting and technical-service providers
• Communication platforms used for customer support
• Professional advisers, where necessary
• Courts, government authorities or law-enforcement bodies where disclosure is legally required
• Other parties where necessary to prevent fraud, protect our business or enforce our policies

Only information reasonably required for the relevant purpose will be shared.

Our website may use cookies or similar technologies to:

• Operate the shopping cart and checkout
• Remember basic preferences
• Maintain website functionality and security
• Understand general website performance

You may restrict or disable cookies through your browser settings. However, certain website features may not function correctly as a result.

We take reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

However, no website, messaging platform, internet transmission or electronic-storage system can be guaranteed to be completely secure.

Customers should not send passwords, card details or unnecessary sensitive information through the website, email, WhatsApp or social media.

We retain personal information only for as long as reasonably necessary to:

• Process and document orders
• Provide customer support
• Resolve returns, exchanges, complaints or disputes
• Prevent fraudulent or repeated false orders
• Maintain necessary accounting and business records
• Meet applicable legal requirements

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where practicable.

You may contact CARVE to request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Removal from promotional communications
• Deletion of information that is no longer reasonably required

We may retain certain information where reasonably necessary for completed transactions, accounting records, fraud prevention, disputes, legal obligations or legitimate business records.

We may request information to verify your identity before processing a privacy-related request.

Customers may communicate with CARVE through third-party platforms such as WhatsApp and Instagram.

Information submitted through these platforms may also be processed according to their respective privacy policies. CARVE does not control the independent operation, security or privacy practices of third-party platforms.

Our website may contain links to external websites or services.

CARVE is not responsible for the content, availability, security or privacy practices of third-party websites and services. Customers should review the applicable policies before providing information to them.

CARVE does not knowingly collect personal information directly from children without the involvement of a parent or legal guardian.

Orders placed on behalf of a minor should be completed by an adult.

CARVE may update this Privacy Policy when our website features, courier arrangements, payment methods, marketing tools, business practices or applicable requirements change.

The latest version will be published on this page with its revised effective date.

For questions, corrections or requests relating to this Privacy Policy, contact: