Terms & Conditions

Orders should be placed by an adult or with the permission and involvement of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the delivery and contact details submitted.

CARVE aims to present product photographs, descriptions, colours, sizes and other details as accurately as reasonably possible.

However, slight differences may occur because of:

• Photography and lighting
• Screen and device settings
• Manufacturing variations
• Differences in product batches
• The individual appearance and finish of fashion jewellery

These minor variations will not necessarily be considered defects.

CARVE jewellery is fashion jewellery unless expressly stated otherwise on the relevant product page.

CARVE fragrances are independent fragrance impressions inspired by popular scent profiles. They are not original designer perfumes, and CARVE is not affiliated with, endorsed by or connected to the original designer brands.

Fragrance projection and longevity may vary depending on skin type, weather, application and storage.

All products are subject to availability.

Adding an item to your cart or submitting an order does not guarantee that the item is reserved or available. Where a product becomes unavailable, CARVE may cancel the relevant item or order and will inform you using the contact details provided.

After submitting an order, you may receive an acknowledgement or confirmation through the website, WhatsApp, telephone, email or another available contact method.

An automated order acknowledgement does not necessarily mean that the order has been accepted.

CARVE may verify an order before dispatch. An order is considered accepted once it has been confirmed for processing or handed over for delivery.

CARVE may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Product or pricing information contains an obvious error
• Customer details are incomplete or inaccurate
• We are unable to contact or verify the customer
• Fraudulent or unauthorised activity is suspected
• The delivery location is not serviceable
• A customer has repeatedly refused confirmed Cash on Delivery orders
• Circumstances outside our reasonable control prevent fulfilment

Where reasonably possible, the customer will be informed if an order is cancelled.

All prices are displayed in Pakistani Rupees unless stated otherwise.

Applicable delivery charges will be shown during checkout or communicated before order confirmation.

CARVE may update product prices at any time. Price changes will apply to future orders and will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.

CARVE currently accepts payment through Cash on Delivery.

The full amount due, including any applicable delivery charges, must be paid to the authorised courier representative when the parcel is delivered.

Customers should not transfer money to an unofficial account or provide card details, passwords, PINs or verification codes to anyone claiming to represent CARVE.

Customers are responsible for providing:

• A complete and accurate delivery address
• An active phone number
• Any directions reasonably required for delivery
• A recipient who is available to receive and pay for the parcel

CARVE will not be responsible for delays or failed delivery caused by incomplete or incorrect information provided by the customer.

Additional delivery charges may apply where a parcel must be sent again because the customer was unavailable, refused a confirmed order or provided incorrect delivery information.

CARVE uses third-party courier services to deliver orders and collect Cash on Delivery payments.

Estimated delivery periods are provided for guidance and are not guaranteed. Delays may occur because of courier operations, weather, public holidays, remote locations, security conditions or other circumstances outside CARVE's reasonable control.

CARVE will provide reasonable assistance with genuine delivery concerns but does not control the courier's daily operations.

Customers should inspect their parcels promptly after delivery.

We strongly recommend recording a clear and continuous unboxing video beginning before the sealed parcel is opened.

Any damaged, defective or incorrect order must be reported in accordance with the timeframes and evidence requirements stated in our Shipping & Returns Policy.

Customers should keep the product, parcel and original packaging until the claim has been reviewed.

Returns, exchanges and refunds are governed by the CARVE Shipping & Returns Policy.

Products must not be returned without first contacting CARVE and receiving return instructions.

Eligibility may depend on the product category, condition, hygiene considerations, original packaging and reason for return.

Nothing in these Terms & Conditions limits any rights that cannot lawfully be excluded under applicable consumer-protection law.

CARVE jewellery requires appropriate care to maintain its appearance.

Exposure to water, perfume, lotion, sanitiser, chemicals, sweat, humidity or improper storage may affect the finish over time.

Natural changes resulting from wear, environmental exposure or failure to follow the Jewellery Care Guide will not ordinarily be treated as manufacturing defects.

Customers should review the Jewellery Care Guide before wearing or storing their jewellery.

Perfumes should be stored upright in a cool and dry place, away from direct sunlight, excessive heat and humidity.

Fragrance preference, projection or longevity on an individual's skin will not normally qualify as a product defect.

Perfumes that have been opened or used are subject to the restrictions stated in the Shipping & Returns Policy.

CARVE aims to keep website information accurate and updated. However, we do not guarantee that the website will always be uninterrupted, error-free or available.

We may correct errors, update content, remove products or temporarily restrict website access where reasonably necessary.

The CARVE name, logo, branding, website design, original photographs, graphics and written website content are owned by or licensed to CARVE.

They may not be copied, reproduced, republished, altered, distributed or commercially used without prior written permission.

This clause does not claim ownership of third-party trademarks, fragrance names, references or product designs belonging to their respective owners.

You must not:

• Use the website for unlawful or fraudulent purposes
• Attempt unauthorised access to the website or its systems
• Introduce viruses or harmful software
• Interfere with website functionality or security
• Submit false orders or another person's information without permission
• Copy or commercially exploit CARVE website content without authorisation

CARVE may restrict access or cancel orders associated with misuse, fraud or unlawful activity.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded.

To the extent permitted by applicable law, CARVE will not be responsible for indirect, incidental or business-related losses arising from the use of the website or purchase of products.

Where CARVE is found liable in connection with a particular order, its liability will ordinarily be limited to the amount paid for the affected product, except where applicable law requires otherwise.

CARVE will not be responsible for a delay or failure caused by circumstances outside its reasonable control, including courier disruption, severe weather, natural disasters, strikes, public restrictions, technical outages or security conditions.

CARVE will take reasonable steps to communicate significant delays where possible.

Our collection and use of personal information are governed by the CARVE Privacy Policy.

By submitting an order, you acknowledge that necessary information may be shared with third-party courier and service providers for order processing and delivery.

These Terms & Conditions are governed by the applicable laws of Pakistan, including any applicable provincial consumer-protection requirements.

Any dispute will be handled by a court or authority with lawful jurisdiction.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply.

CARVE may update these Terms & Conditions when its products, website, payment methods, courier arrangements or business practices change.

Updates will be published on this page with a revised effective date. Revised terms will apply to future website use and orders placed after publication.

For questions regarding these Terms & Conditions, contact: