Shipping & Returns

CARVE delivers to serviceable locations across Pakistan.

Shipping charges, where applicable, will be displayed at checkout before your order is confirmed. Any complimentary-shipping offer will be subject to the conditions shown on the website at the time of purchase.

Orders are usually delivered within 3 to 7 working days after confirmation. Delivery to remote locations may take longer.

Delivery times are estimates and may be affected by public holidays, weather, courier operations or circumstances beyond our control.

Please provide a complete delivery address and an active phone number when placing your order.

CARVE may contact you to confirm your order before dispatch. Orders may be delayed or cancelled if we are unable to verify the information provided.

Contact us as soon as possible if you need to change or cancel an order.

Changes or cancellations can only be accommodated before the order has been processed or dispatched. Once an order has been handed over to the courier, it cannot be cancelled.

Please inspect your order immediately after delivery. We strongly recommend recording a clear, continuous unboxing video from the moment you begin opening the sealed parcel.

If your order arrives damaged, defective or incorrect, contact CARVE within 24 hours of delivery and provide:

• Your order number
• The complete unboxing video
• Clear photographs of the product and packaging

Please keep the product and all original packaging until the claim has been reviewed.

Once the issue has been verified, CARVE will arrange a replacement, exchange or refund, depending on the circumstances and product availability.

Claims submitted after 24 hours or without sufficient evidence may not be accepted.

Jewellery may be eligible for a one-time exchange within 3 days of delivery, provided that it is:

• Unworn and unused
• In its original condition
• Returned with its original packaging
• Free from perfume, marks, scratches or damage

The customer will be responsible for return and redelivery charges where the product delivered was correct and free from defects.

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Perfumes cannot be returned or exchanged once opened, sprayed or removed from their original sealed condition.

A perfume will only be eligible for replacement, exchange or refund if it arrives damaged, leaking, defective or different from the product ordered.

Personal fragrance preference, projection or longevity on an individual's skin will not qualify as a product defect, as fragrance performance may vary according to skin type, weather, application and storage.

Returns or exchanges will not be accepted for:

• Products damaged through use or improper care
• Opened or used perfumes
• Worn jewellery
• Earrings, except where faulty or incorrect
• Sale or clearance items
• Gift cards
• Customised or personalised orders
• Products returned without their original packaging

Please do not send a product back without first contacting CARVE and receiving return instructions.

Unauthorised returns may not be accepted. Returned products will be inspected before an exchange or refund is approved.

Where a refund is approved, it will be processed within 7 to 10 working days after the returned product has been received and inspected.

Original delivery charges and return shipping costs are non-refundable unless the order was damaged, defective or incorrect.